Qelivo Return Protocols & Customer Satisfaction Policy

At Qelivo, every small household essential is selected with the hope of bringing balance and seamless organization to your living space. Operating as an independent, micro-scale online storefront, we understand that finding the right fit takes consideration. If an item does not perfectly match your home's aesthetic or functional needs, our dedicated team is here to manage your transition with personal care and absolute clarity.

1. Pre-Dispatch Adjustments & Order Cancellations

Because our independent operation prioritizes rapid turnaround times, items transition into logistics queues shortly after checkout completion.

• Prior to Hand-off: If you experience a change of heart before your parcel has been packaged or left our design studio, contact us immediately. We will cancel the order and process an instantaneous, full refund.
• Post-Dispatch Flow: Once a parcel enters the custody of our shipping couriers, the delivery pipeline cannot be paused or redirected. In these scenarios, please allow the package to arrive at your home and then follow our standard return process.

2. The 60-Day Evaluation Window & Eligibility Criteria

To guarantee total peace of mind when selecting pieces for your home, we provide a 60-day trial period that begins the exact day the carrier marks your package as delivered.

• Prerequisites for Acceptance: To be eligible for an exchange or refund, items must remain completely unused, unaltered, free of wear, and safely enclosed inside their original store packaging.
• Fulfillment Authorization: Please avoid returning products directly to the manufacturing facilities. For precise instructions and safe routing, initiate your claim by contacting service@qelivo.com.
• Proof of Purchase: Supplying your unique invoice number or a digital order confirmation allows our small studio team to locate your records and expedite processing.

3. Return Shipping Terms & Zero Penalty Promise

Fairness and financial transparency form the foundation of our store guidelines.

• No Restocking Fees: We reject the common corporate retail practice of penalizing buyers for returns. You will never be charged an administrative, handling, or restocking fee to return an item.
• Freight Responsibility: Buyers cover the actual return shipping costs to send an item back to our facility. To keep return costs reasonable, a maximum of one return shipping charge will be applied per individual return transaction.

4. The Return Journey & Credit Allocation

Once your return package safely reaches our Arizona studio location, our team initiates a personalized review process:

• Manual Quality Assessment: Each item is evaluated by hand to ensure it meets our structural and quality criteria for return acceptance.
• Digital Alert: We will send a direct email notice to confirm that your shipment has arrived safely and to clarify the final status of your credit request.
• Immediate Financial Processing: Approved returns are credited back to your original funding source (Credit Card, PayPal, or Apple Pay) immediately. While our team updates internal accounts instantly, individual banking institutions typically require a few business days to post funds to your account statement.

5. Resolving Credit Updates & Banking Delays

If your account balance does not reflect your refund within the expected timeframe, please remember that financial institutions apply distinct internal clearing cycles. We suggest completing the following preliminary checks:

1. Review your online banking app or credit card ledger once more for any pending or processing transactions.
2. Reach out to your card provider or banking manager to see if the funds are being held in an internal holding pool.
3. If these steps are completed and your refund remains missing, please contact service@qelivo.com. Our team will initiate an immediate transaction lookup to resolve the matter.

Storefront Coordinates & Correspondence Desk

As an online startup, our small team can offer the most thorough and accurate assistance when inquiries are handled through digital channels.

Online Registry: qelivo.com

Communications Desk: service@qelivo.com

Telephone Support Line: +1 (978) 898-8288

Returns & Mailing Address: 1939 South Val Vista Drive, Mesa, Arizona 85204, United States