Qelivo Transport & Delivery Framework

At Qelivo, fulfillment operations are driven by close attention to detail and personal care. Operating as a nimble, independent online shop, the logistics flow bypasses traditional, overwhelming mass warehouses. Instead, a streamlined network is managed intentionally to ensure that every unique household essential is individually inspected, carefully packaged, and securely delivered to your home without the steep markups of big-box corporate retail.

1. Making Changes: The 12-Hour Grace Period

Because order processing initiates rapidly to maintain brief transit timelines, operational windows are highly time-sensitive.

• Order Modification: To update an incorrect delivery destination or cancel a pending transaction entirely, submit an urgent notification to service@qelivo.com within 12 hours of completing checkout.
• Courier Custody: Once a package has been transferred to regional freight handlers, data streams cannot be paused or altered. Unwanted items must be processed through standard return protocols upon arrival.

2. Delivery Estimates & Regional Transit Windows

To promote supply-chain efficiency and offer optimized pricing on home collections, items route directly from specialized regional fulfillment nodes. Estimated delivery windows apply as follows:

Target Destination	Expected Logistics Window
United States	4 – 6 Business Days
Canada / United Kingdom / Australia	6 – 9 Business Days
International (Remaining Regions)	9 – 12 Business Days

Logistics Note: The parameters listed above serve as transactional estimates. While shipping channels are closely monitored to maintain these timelines, finalized delivery dates can experience minor adjustments due to local carrier schedules, extreme weather, or seasonal freight surges.

3. Shipping Fees & Zero-Cost Thresholds

Predictable, transparent checkout costs are a core part of the shop's independent philosophy. Rates remain flat and clear:

• Flat-Rate Transport: A standard fee of $5.99 applies to all packages processing within regular service boundaries.
• Free Delivery Tier: Orders containing a shopping basket subtotal of $49 or higher bypass standard shipping fees entirely and qualify for complimentary home delivery.

4. Monitoring Progress: Tracking Synchronizations

An automated confirmation containing specific courier tracking parameters is generated immediately after a parcel leaves the dispatch station.

• Carrier Synchronization: System databases typically require up to 24 hours to activate live tracking URLs once an initial shipping label is generated.
• Hub Transitions: Shipping logs frequently appear stationary for a day or two while cargo shifts between primary sorting hubs. This is normal behavior during domestic and global freight movement.

5. Global Borders, Taxes, & Import Duties

For international buyers accessing the boutique storefront from outside the United States:

• Shipments clear international borders under Delivered Duty Unpaid (DDU) parameters.
• Payment of localized import fees, customs tariffs, regional handling costs, or domestic taxes remains the sole obligation of the recipient.
• Qelivo holds no liability for delivery holdups caused by regional border clearance inspections or customs review procedures.

6. Transit Guarantees: Delivery Protection & Discrepancies

Qelivo assumes full accountability for delivering your home selections securely.

• Damaged Shipments: Should items arrive compromised, cracked, or structurally imperfect, email photographic documentation of the damage alongside your order details to service@qelivo.com within 72 hours of arrival. A replacement delivery will be organized immediately.
• Lost Parcels: If standard carrier diagnostics confirm a package has been permanently misplaced mid-transit, a secondary replacement shipment will be arranged at no additional cost.

Direct Client Support

Operating as a highly focused, independent startup storefront, every service inquiry is handled personally by our core team. We strive to answer all digital messages within one business day.

Web Address: qelivo.com

Communications Desk: service@qelivo.com

Phone Contact: +1 (978) 898-8288

Mailing Location: 1939 South Val Vista Drive, Mesa, Arizona 85204, United States